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Institute of Electrical and Electronics Engineers

 

May Banquet

Thursday, May 18, 2006
Sponsored by the Section

Menu: Steak dinner. Vegetarian option also available.

Dress: Business (coat and tie, for men). This is more formal than the typical dinner meeting. Also, it has an upgraded menu but the Section is picking up the price differential for you--normal meal prices apply.

Program: Laura Kleekamp's topic is Call Center Technology.

Contact center leaders constantly face a host of business problems. As overseas competition increases, leaders are increasingly looking to technology to solve these problems and become more competitive.

The talk will address call center concerns such as driving out cost, increasing sales, understanding call or other contact drivers, increasing quality, and managing the customer experience. It will also discuss the role of contact centers in business, and why solving for these problems is important.

The talk will also discuss various technology solutions, in call or Web traffic handling, human performance management, desktop management, and process/quality management. It will discuss the role of technologists as consultants to help contact centers be more effective.

Location: Wyndham Garden Hotel, I-435 & Metcalf Ave, Overland Park, KS.
Ph: (913) 383-2550.
Dir: Exit I-435 Metcalf Ave N. Go 1/4 km to 107th St. Turn right. Take immed. right @ BP. Go 100 meters; hotel is on your left.


Times: No-Host Social Hour: 5:30 - 6:00 PM
Dinner Hour: 6:30 - 7:30 PM
Program: 7:30 - 8:30PM

Charge: Dinner $25/20* for members & guests, students $15. No charge for presentation.
*The second price reflects your registration discount, if you register by the deadline.
Dinner reservation deadline is noon on Monday, May 15.

The cash bar at mealtime now offers added variety to your beverage options:

  • House Wine $4.00
  • Domestic Beer $3.50
  • Imported Beer $4.00
  • Bottled Water $2.50
  • Soft Drinks $2.00

Register: may @ ieee-kc.org.
Note your name, daytime phone #, meal selection, and the names of those in your party.

Each meeting provides one hour of professional development.

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** NO-SHOWS WILL BE BILLED FOR UNPAID RESERVATIONS. **

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Last updated May 04, 2008

 

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